Epic Help Desk

The Epic Help Desk role is responsible for resolving, maintaining, and managing client software, hardware, and network issues. The purpose of the role is to ensure timely response, service request solutioning, and client satisfaction.

Requirements

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client's network/server/system/storage/platform/infrastructure and other equipment to keep track of each of their proper functioning and upkeep

Benefits

• Full range of medical and dental benefits options
• Disability insurance
• Paid time off (inclusive of sick leave)
• Other paid and unpaid leave options