INCIDENT MANAGER

The Incident Manager will be responsible for driving the efficiency and effectiveness of the Incident Management process, ensuring all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed, and regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle.

Requirements

• 5-8 years of experience in IT Service Management
• ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification
• Excellent people management and operational skills
• Ability to interact with all levels of the Customer and IT provider organization
• Good presentational skills
• Effective communication skills
• Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues