INCIDENT MANAGER L1
WiproPune, Maharashtra, India
Posted March 31, 2026
Full Time
About the Company
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.
Job Description
Drive the efficiency and effectiveness of the Incident Management process, ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer, and meet the SLAs and other KPIs agreed and produce the Process Performance Reports.
Requirements
- ITIL Foundation Level Training or knowledge
- 5-8 years of experience in IT Service Management