MAJOR INCIDENT MANAGER L2

MAJOR INCIDENT MANAGER L2 role at Wipro Limited in Bengaluru, India. Responsibilities include managing major incidents, coordinating with teams, and ensuring timely resolution. Requires 8-10 years of experience in service operations and ITIL expertise.

Requirements

• Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs
• Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved
• Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration