MAJOR INCIDENT MANAGER L2

Major Incident Manager L2 role involves managing major incidents, providing status updates, and ensuring resolution within SLAs. The role requires strong analytical and communication skills, as well as experience in ITIL practices and service operations.

Requirements

• Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs
• Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved
• Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration

Benefits

• Comprehensive health insurance
• Retirement savings plan
• Paid time off
• Employee recognition and reward programs