SERVICE DESK ANALYST L1

The Service Desk Analyst L1 role is responsible for providing primary user support and customer service to B2B users who call Wipro Service Desk. The role involves troubleshooting end user issues, following standard service desk operating procedures, and managing queries and escalations.

Requirements

• 1-3 years of experience in Service Desk operations
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Basic knowledge of software, hardware, and equipment

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development