SERVICE DESK ANALYST L1
WiproPune, Maharashtra, India
Posted April 10, 2026
Full Time
About the Company
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.
Job Description
The role of a Service Desk Analyst L1 is to provide primary user support and customer service, troubleshooting end-user issues and following standard service desk operating procedures. The candidate will be responsible for responding to queries, logging service desk tickets, and maintaining a scorecard to meet service level agreements (SLAs) and target attainment (TAT).
Requirements
- TIS Service Desk
- Good communication and problem-solving skills
- Ability to work in a team environment
- Basic knowledge of software, hardware, and equipment
Benefits
- Career growth opportunities
- Diverse and inclusive work environment
- Opportunities for professional development and skill-building