Client Services Representative - Milwaukee Campus

The Wisconsin Humane Society is hiring part-time and full-time Client Services Representatives to support people and animals, facilitate adoptions, and connect the community to services and resources.

Requirements

• Help animals find new homes via our same-day adoption process
• Welcome new arrivals via owner surrenders, transfers from other organizations, and end-of-life services
• Support client questions in person, by phone, and via email
• Maintain detailed and accurate records in our animal management software
• Process register transactions and support customers with products in retail store
• Commit to a welcoming, supportive, and non-judgmental approach with all clients, callers, and coworkers
• Partner with our behavior team to ensure safe handling and care of animals
• Identify opportunities to connect community members with resources to keep pets in their homes
• Other duties as assigned

Benefits

• Paid time off, including vacation, wellness, and holiday time
• Health, dental, and vision insurance
• 403(b) retirement plan with company match
• Paid family leave
• Group term and voluntary life insurance
• Short-term and long-term disability
• Flexible spending plans
• Health savings account (HSA)
• Supplemental benefits to cover unexpected expenses
• 403(b) retirement plan
• Mental health and counseling support: all employees and members of their household have access to our Employee Assistance Program (EAP) with six free counseling sessions per year
• Limited low-cost wellness and veterinary care services for staff members’ animals
• Discounts on adoption fees, training classes, youth programs, retail and events
• Support for student loans: WHS is a Public Service Loan Forgiveness (PSLF) qualified employer.