Analyst II, Technical Support

Analyst II, Technical Support job description:

Requirements

• Configure and install moderately complex software for IT users' desktops and mobile devices.
• Provide intermediate technical support for software and hardware of end-user computing.
• Troubleshoot moderately complex desktop, application, network, and hardware issues.
• Collaborate with internal IT teams and external vendors to support timely issue resolution.
• Provide hands-on, frontline IT support for users online, in call queues, and on site.
• Travel to market area sites to support end users and IT equipment as needed.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation
• Holidays
• Personal Days