Analyst II, Technical Support

Provides reliable, customer-focused IT support to market and corporate users through effective troubleshooting, collaboration, and escalation. Configures and deploys complex software solutions across desktop and mobile environments.

Requirements

• Bachelor's Degree in Computer Science, MIS, or similar area of study or in lieu of degree High School Diploma or GED and four years of relevant work experience
• 3 years of prior work experience in addition to education requirement
• Experience troubleshooting, supporting, and resolving Point of Sale system issues
• Working knowledge of ITIL principles; experience using ServiceNow and Microsoft Office applications
• End User Collaboration & Audio/Video Support
• Network & Connectivity Troubleshooting
• Microsoft 365 / Office Support
• Hardware & Peripherals (Desk Side Support)
• Software Deployment & Remote Access

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation
• Holidays
• Personal Days