Analyst II, Technical Support

Configures and installs software for IT users' desktops and mobile devices, provides technical support and troubleshooting, and escalates issues to appropriate staff for resolution.

Requirements

• Bachelor's Degree in Computer Science, MIS, or similar area of study
• High School Diploma or GED and four years of relevant work experience
• 3 years of prior work experience
• End User Computing Support, Desktop Support, Application Support, Incident Management, Troubleshooting, SCCM/MECM, VPN, MS InTune, Hardware & Peripherals, Customer Service, Field Support

Benefits

• Medical, Dental, Vision, Life Insurance and Short Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation, Holidays, and Personal Days