India Team Leader, Business Services

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. This is a Team Lead level position which requires to manage a direct and indirect team of 25-50 professionals.

Requirements

• Manage a team of BPO Supervisors & processors into the area of Accounts payable, collections, sales as per business alignment.
• Timely reporting of data, MIS and related metrics.
• Works with global stakeholders to complete the work requirement with highest accuracy and timeliness.
• Returns or resolves quality control issues in problem queues.
• Meets or exceeds individual productivity requirements.
• Follows standard procedures and introduces all new procedures into daily routine.
• Mentor the team to ensure excellence in performance and motivation levels.
• Identify the areas of training and ensures to work with training function to get that completed.
• Responsible for performance evaluation of the team on regular basis.
• Train and develop new hires to accommodate with company's standards and culture.
• Maintains professional and productive relations and communications with internal customers.