India Team Leader, Business Services

As an EEO/Affirmative Action Employer, Waste Management is seeking an India Team Leader, Business Services to manage a direct and indirect team of 25-50 professionals in Indore, Madhya Pradesh, India.

Requirements

• Manage a team of BPO Supervisors & processors into the area of Accounts payable, collections, sales as per business alignment.
• Timely reporting of data, MIS and related metrics.
• Works with global stakeholders to complete the work requirement with highest accuracy and timeliness.
• Returns or resolves quality control issues in problem queues.
• Meets or exceeds individual productivity requirements.
• Follows standard procedures and introduces all new procedures into daily routine.
• Mentor the team to ensure excellence in performance and motivation levels.
• Identify the areas of training and ensures to work with training function to get that completed.
• Responsible for performance evaluation of the team on regular basis.
• Train and develop new hires to accommodate with company's standards and culture.
• Maintains professional and productive relations and communications with internal customers.