Assistant Manager - Operations
WNSDurban, KwaZulu-Natal, South Africa
Posted January 22, 2026
Full Time
About the Company
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader.
Job Description
To lead a team of Sales and Retentions associates in a customer centric and high-performance culture through effective management of people, metrics and projects, with the objective of generating revenue and the retention of business, through continuous improvement.
Requirements
- Minimum 12 months' contact centre experience as a Team Leader in an operations environment
- Computer literacy (MS Office) at an intermediate level - particularly MS Excel
- Matric
Benefits
- Role clarity
- Coaching and mentoring
- Professional development
- Structured career path