Assistant Manager - Operations
WNSCape Town, Western Cape, South Africa
Posted May 1, 2023
Full Time
About the Company
WNS Global Services Inc. is a global Business Process Management leader with a reputation for delivering high-quality services to clients across various industries.
Job Description
WNS Global Services Inc. is a global Business Process Management leader seeking a professional and high-performance individual to lead a team of Senior Associates and create a customer-centric culture through effective management of people, metrics, and projects.
Requirements
- Grade 12
- Tertiary qualification in management or relevant proven contact center experience
- 2 years' experience working within a contact center
- WiNS rating and on the ‘L’ for one year
- Managing scale of 12-14, either as part of development opportunity or a previous role
- POE required or relevant proof or previous experience
- More than 2 years' experience working within the BPO sector
- More than 2 years' experience working in a management role
- Experience managing Omni-channel customer operations
- HR Process Knowledge
- Stakeholder Management
- Report writing
- Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)
- Management skills
- Good understanding of the BPO industry
- Communication and written skills
- Problem solving
- Analytical Thinking
- Conflict Management
- Strategic Thinking
- Time Management
Benefits
- Comprehensive benefits package
- Professional development opportunities
- Structured career path