Assistant Manager - Operations - Business Collections - South Africa

We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Senior Associates to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.

Requirements

• Grade 12
• Tertiary qualification in management or relevant proven contact center experience
• 2 years' experience working within a contact center
• WiNS rating and on the 'L' for one year
• Managing scale of 12-14, either as part of development opportunity or a previous role
• POE required or relevant proof or previous experience
• More than 2 years' experience working within the BPO sector
• More than 2 years' experience working in a management role
• Experience managing Omni-channel customer operations
• HR Process Knowledge
• Stakeholder Management
• Report writing
• Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)
• Management skills
• Good understanding of the BPO industry
• Collections and Sales
• Communication and written skills
• Problem solving
• Analytical Thinking
• Conflict Management
• Strategic Thinking
• Time Management