Assistant Manager - Operations - UKH - South Africa

WNS Global Services Inc. is seeking an Assistant Manager - Operations to lead a team of Senior Associates in creating a customer-centric and high-performance culture. The ideal candidate will have sound leadership and problem-solving skills, as well as experience in the BPO sector.

Requirements

• Engage and support staff to achieve all KPI's through effective coaching, performance management, and career progression
• Ensure successful delivery of projects, programmes, and activities through stakeholder management
• Practice due diligence when interpreting and reporting data, and improve team performance and processes
• Maintain productivity by ensuring all staff adhere to schedules while managing IR and payroll queries efficiently

Benefits

• Role clarity, coaching, and mentoring
• Professional development and structured career path
• Employee experience at the core