Junior Quality Manager - South Africa
WNSCape Town, Western Cape, South Africa
Posted May 1, 2023
Full Time
About the Company
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader that offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals.
Job Description
Lead a team of quality assessors to provide reports, feedback, analysis, insights, and trends to stakeholders according to agreed standards. Deliver 'Next-Gen' Quality by consistently raising service-delivery standards, enabling low-risk and zero-surprises BAU, and ensuring quality team outputs meet stakeholder expectations. Contribute towards Continuous Improvement initiatives to improve compliance, processes, and systems at WNS and for clients.
Benefits
- Role clarity, coaching, and mentoring
- Professional development and structured career path
- Structured career path
- Role clarity