Quality Manager

The Quality Manager will lead a team of quality managers and their teams to execute the departmental strategic goals to all stakeholders. Deliver 'Next-Gen' Quality by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU.

Requirements

• Manage a high-performing team providing exceptional quality assurance service to WNS clients
• Drive and improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management
• Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting