Quality Assessor - South Africa
WNSCape Town, Western Cape, South Africa
Posted May 1, 2023
Full Time
About the Company
WNS Global Services Inc. is a global Business Process Management (BPM) leader, with over 41,000+ Professionals serving across 60 delivery centers in 16 countries worldwide.
Job Description
The Quality Assessor role enhances customer experience by assessing call centre interactions, enabling low-risk BAU, and producing reports to improve compliance and processes. Actively engage stakeholders for information sharing and contribute towards Continuous Improvement initiatives.
Requirements
- Grade 12/Matric
- Minimum 24 months' experience as a quality assessor
- Lean Six Sigma certification (yellow/green belt)
- Insurance industry experience