Quality Assessor
WNSGauteng, South Africa
Posted May 1, 2023
Full Time
About the Company
Global Business Process Management (BPM) leader with a presence in 16 countries worldwide.
Job Description
We are a global Business Process Management (BPM) leader, offering business value to clients by combining operational excellence with deep domain expertise. We promise our employees role clarity, coaching, and mentoring, professional development, and a structured career path. Enhance the customer experience journey by quality assessing call centre interactions.
Requirements
- Matric/Grade 12 Certificate
- Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel
- Minimum 18 months’ experience as a Contact Centre Quality Assessor
- Quality assessment experience
- Contact Centre experience