Senior Quality Manager

As a Senior Quality Manager, you will be responsible for delivering the best possible customer experience to clients' customers, providing insights to improve the overall customer journey, and leading a team of Quality Leaders. The role involves driving account performance, maintaining knowledge of the entire call center operation, and analyzing client metrics to maximize efficiency.

Requirements

• Tertiary education in a relevant field
• TQM Qualification via a registered training provider
• Certified Six Sigma Black Belt
• 5+ years' experience in a Quality/Customer Experience role within BPO industry
• 2+ years' in a leadership role within a Quality/Customer Experience function
• Experience in running and completing projects to completion in a complex environment
• Stakeholder Management at a senior and executive level including relationship management