Head of Implementation & Customer Success
WonderschoolSan Francisco, California, United States
Posted March 18, 2026
180000 - 220000 USD
Full Time
About the Company
Wonderschool is a category-defining platform at the intersection of marketplace, SaaS, and public sector systems—now increasingly powered by AI.
Job Description
Wonderschool seeks a Head of Implementation & Customer Success to own the full post-sale lifecycle for government and enterprise customers, ensuring complex deployments are executed successfully and customers achieve measurable outcomes.
Requirements
- 8–12+ years of experience in B2B SaaS post-sales roles (implementation, professional services, or customer success)
- Proven experience leading complex enterprise or government implementations with multiple stakeholders
- Experience building and scaling implementation or customer success teams in high-growth environments
- Strong program management and operational leadership capabilities
- Experience managing long implementation cycles with contractual deliverables and deadlines
Benefits
- Health benefits with up to 100% coverage for employee premiums and up to 80% for dependents
- Wifi and employee wellness stipends
- Flexible PTO, paid holidays, and mental wellness days
- Competitive parental leave (eligible after 6 months of employment)
- A highly collaborative, mission-driven workplace environment
