Client Success Specialist (Chinese/English)

WOO X is a global centralized crypto futures and spot trading platform seeking a Customer Success Specialist to empower traders with seamless support and proactive solutions.

Requirements

• 2+ years of experience in Customer Support, Account Management, or Customer Success in crypto, fintech, or financial services
• Excellent command of English and Chinese, both written and spoken
• Strong understanding of cryptocurrency trading platforms and user needs
• Empathetic, detail-oriented, and passionate about helping users succeed
• Strong problem-solving, communication, and multitasking skills
• Comfortable working independently in a global, fast-paced remote environment
• Familiarity with CRM systems, ticketing tools, or community management platforms

Benefits

• Performance-based annual bonus
• Work flexibility
• Supportive team
• Environment that nurtures ideas