Customer Care Representative
Woods Basement SystemsIllinois, United States
Posted October 29, 2025
16 - 16 USD hour
Full Time
About the Company
Woods Basement Systems, founded in 1986 by Rick and Anna Lee Woods, has grown into one of the largest basement waterproofing and foundation repair specialists in Illinois and Missouri. The company offers a comprehensive suite of services—including basement waterproofing, wall repair, radon mitigation, crawl‑space remediation, concrete leveling, and attic insulation—delivered through a network of over 400 dealers in seven countries. As a family‑owned business, Woods Basement Systems maintains a strong commitment to quality, long‑term warranties, and personalized customer service. In 2005, the company became the world’s largest dealer of basement systems, underscoring its industry leadership and extensive reach.
Job Description
Responsible for coordinating, organizing, and executing a remarkable experience for all scheduled customer installations.
Requirements
- Ensures each customer has a remarkable experience.
- Coordinates and ensures all paperwork, data entry, and correspondence regarding leads and sold jobs is accurate, timely, and completed per company procedure.
- Meets or exceeds KPI expectations set out by the department Manager.
- Serves as the point of contact for customers, including answering questions, scheduling, and confirming installations, providing pre-installation information, assuring quality, solving problems, etc.
- Works with production team to ensure they have what they need to be successful at their installations, including accurate and timely communication about job details, coordinating utility locates, preparing any special needs of an installation etc.
- Provides tactical support to the company’s departments.
- Regular, reliable on-site attendance.
