Technical Support Engineer

We are looking for a Technical Support Engineer to join our global team of Support professionals, providing technical support for Wowza Media Systems products and services.

Requirements

• 5+ years related experience in media streaming products and services
• Prior Experience in providing external customer support in a Service Desk environment
• Prior experience in managing SLA's
• Prior experience working in a SaaS environment
• Excellent verbal, written, organizational and interpersonal skills
• Ability to work remotely and independently while maintaining productivity metrics
• Real world deployment experience with live and on demand video / audio streaming, codecs, encoding technologies and media players
• Experience with networking and working knowledge of TCP, UDP, ICMP, bandwidth and latency
• Experience with different operating systems and virtualizations including but not limited to Windows, Linux, MacOS, iOS, Android, and VMWare
• Proficient in multiple environments such as Java, XLM, HTML, JavaScript
• Experience with streaming protocols including but not limited to: RTMP(S) and its flavors, RTP/RTSP, Apple HTTP(S) Live Streaming, an understanding of the new LL-HLS, WebRTC, and CMAF
• Prior experience with managing cloud based deployments such as Web Servers (HTTP), and Cloud Based Services (AWS, Google, Azure)
• Prior experience with Wowza products and services a plus
• Ability to work non traditional shifts as requested

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship