We are looking for a Technical Support Engineer to join our global team of Support professionals, providing technical support for Wowza Media Systems products and services.
Requirements
- 5+ years related experience in media streaming products and services
- Prior Experience in providing external customer support in a Service Desk environment
- Prior experience in managing SLA's
- Prior experience working in a SaaS environment
- Excellent verbal, written, organizational and interpersonal skills
- Ability to work remotely and independently while maintaining productivity metrics
- Real world deployment experience with live and on demand video / audio streaming, codecs, encoding technologies and media players
- Experience with networking and working knowledge of TCP, UDP, ICMP, bandwidth and latency
- Experience with different operating systems and virtualizations including but not limited to Windows, Linux, MacOS, iOS, Android, and VMWare
- Proficient in multiple environments such as Java, XLM, HTML, JavaScript
- Experience with streaming protocols including but not limited to: RTMP(S) and its flavors, RTP/RTSP, Apple HTTP(S) Live Streaming, an understanding of the new LL-HLS, WebRTC, and CMAF
- Prior experience with managing cloud based deployments such as Web Servers (HTTP), and Cloud Based Services (AWS, Google, Azure)
- Prior experience with Wowza products and services a plus
- Ability to work non traditional shifts as requested
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship