Wrike is looking for an energetic and passionate customer orientated individual to join their team as a Customer Success Manager. The role involves managing a portfolio of mid-market/enterprise customers in EMEA, understanding customers' business strategies, and leading them to their desired outcomes.
Requirements
- Full fluency in English and German
- 2+ years experience in Customer Success Management or customer facing-role supporting mid market clients.
- Experience working with Marketing teams, Professional Services, IT teams, PMO teams.
- Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership.
- Knowledge and hands-on experience in project management, business process redesign, and change management.
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
Benefits
- 25 calendar days of paid vacation
- Sick Leave Compensation (5 Paid Uncertified Sick Days)
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Medical Insurance (Employees + Dependents)
- Hybrid Working Model
- School Allowance (Up to €600/month for school aged kids)
- Simcard w/ Unlimited Internet Access for active employees
- Office Lunch Allowance (via Wolt) on Wednesdays / Thursday