Wrike is looking for a Customer Success Engineer to help customers maximize the value they gain from their platform. In this role, you will serve as a trusted technical advisor, working closely with customers, platform users, and internal teams to align Wrike's capabilities with business goals.
Requirements
- 4–6 years of experience in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role, ideally in a SaaS environment
- Proven technical expertise, including experience building integrations between platforms
- Strong customer-first mindset with the ability to understand customer goals and translate them into valuable solutions
- Excellent communication and facilitation skills, with the ability to lead customer-facing meetings and clearly present technical concepts
- Hands-on experience in technical problem-solving, ideally with a data engineering or similarly technical background
- Strong organizational skills with the ability to manage multiple customer relationships and initiatives simultaneously
- A proactive approach to continuous learning and staying current with product updates, new features, and emerging technologies (AI, MCP, Agentic Workflow, Vibe Coding)
- Experience working with enterprise-level customers and managing complex stakeholder environments
- Ability to combine technical depth with strategic business thinking
- Confidence presenting to executive audiences and influencing decision-making
- Experience supporting product adoption, workflow optimization, and customer enablement programs
- A collaborative mindset and ability to work cross-functionally with internal teams to advocate for customer needs
Benefits
- 18 Company Holidays + Paid Vacation
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Medical, Dental & Vision Insurance (Employees + Dependents)
- Employee Assistance Program (EAP)
- Life Insurance Plan
