Client Solutions Specialist

We are seeking a detail-oriented and client-focused Client Solutions Specialist to join our team. In this role, you will serve as a vital link between our company and our clients, ensuring timely communication, resolution of queries, and seamless support operations.

Requirements

• Serve as the first point of contact for client inquiries across multiple communication channels, providing professional and timely support.
• Manage and resolve support tickets, proactively following up on open cases and escalating where appropriate.
• Issue client documentation accurately and in line with confidentiality and compliance requirements.
• Liaise with internal teams including Commercial, Compliance, and Payment Operations to coordinate client resolutions and payment-related requests.
• Maintain accurate records of client interactions, recurring issues, and resolutions within internal knowledge systems.
• Identify opportunities to improve support processes, service quality, and internal knowledge resources