Call Center Representative
Xpress Wellness and IntegrityOklahoma City, Oklahoma, United States
Posted January 16, 2026
Full Time
About the Company
Xpress Wellness and Integrity is a healthcare clinic that provides comprehensive front‑office and clinical support services, including patient reception, insurance verification, and medical assistance. The organization focuses on delivering high‑quality patient care while maintaining strict confidentiality across all interactions.
Job Description
Xpress Wellness is seeking a dedicated Call Center Representative with experience in healthcare insurance verification to join our growing team.
Requirements
- Conduct insurance eligibility and benefit verification for patients prior to appointments.
- Manage a high volume of inbound and outbound calls in a professional and efficient manner.
- Accurately input and update patient information and insurance details in the system.
- Communicate with insurance companies to confirm coverage, co-pays, deductibles, and authorizations.
- Provide clear and professional communication to patients and internal staff regarding insurance coverage and financial responsibility.
- Collaborate with other departments to resolve discrepancies or issues related to patient insurance.
- Meet daily productivity and accuracy targets in line with call center performance standards.
- Maintain compliance with HIPAA and company confidentiality policies.
Benefits
- Competitive pay based on experience.
- Comprehensive benefits package (medical, dental, vision, 401k, etc.).
- A supportive team culture with opportunities for growth.
