Client and Member Service Representative
Xtend, IncGrand Rapids, Michigan, United States
Posted February 11, 2026
Full Time
About the Company
Xtend, Inc. is a Credit Union Service Organization that provides a range of support services—including contact center, communications, data analytics, back‑office, and shared branching—to more than 350 credit unions across the United States. By acting as a shared resource, Xtend helps credit unions extend member engagement, drive leads, and streamline operations for 1.2 million members and $13 billion in assets.
Job Description
Join our team as a Member Services Representative (MSR) and provide exceptional customer service to credit union clients across the country.
Requirements
- Provide outstanding service by answering and triaging inbound calls from credit union members.
- Accurately verify caller identities and navigate credit union tools, websites, and procedures while responding promptly to web chats, emails, instant messages, and calls, documenting all interactions thoroughly and forwarding requests efficiently via trackers or email.
- Educate members on account details, debit and credit card concerns, and general account functionality.
- Handle inbound service calls, make outbound follow-ups, and provide timely member callbacks.
Benefits
- Full medical, dental, and vision coverage for you and your dependents
- PTO
- Generous 401k matching program
