Customer Service Representative

This Customer Service Representative role at York Design Group focuses on serving Wallcovering Retail accounts and Designer clients. Responsibilities include handling inquiries, providing order information, managing customer relationships, and ensuring customer satisfaction. The role involves data entry and communication with both internal teams and customers.

Requirements

• Handle phone/email inquiries from retailers regarding stock, prices, and shipping.
• Manage customer inquiries for defective claims and communicate with the QC team.
• Perform data entry for incoming orders.
• Maintain accurate customer information in the company portal.
• Strong computer skills in MS Office, with emphasis on Excel.
• Proficiently multitask and work in a fast-paced, call center environment.
• Good problem-solving skills.