Technical Support Analyst

We're looking for a Technical Support Analyst to join our Implementation & Technical Account Management team. The role involves building and maintaining real-time monitoring systems, responding to critical incidents, and working alongside backend teams to diagnose and resolve issues. We hold ourselves to a high standard, and every action you take directly protects the reliability our clients depend on.

Requirements

• Fluent English, Spanish & Portuguese (written and verbal)
• 1+ year of experience in technical support, NOC operations, or a similar role
• Basic knowledge of monitoring tools and alerting systems
• Basic coding experience — scripting, debugging, or log analysis
• Familiarity with APIs and ability to assist users with integration or connectivity issues
• Strong analytical and problem-solving mindset
• Customer empathy and a service-oriented approach
• Comfort working in fast-paced, high-stakes environments
• Eagerness to learn new tools, systems, and technologies

Benefits

• Competitive Compensation
• Remote Work
• Home Office Bonus
• Work Equipment
• Stock Options
• Health Plan
• Flexible Days Off