Customer Service Professions

This Customer Service Professions position within a dynamic Customer Experience & Support team seeks proactive professionals to deliver exceptional service. The role involves handling customer inquiries, resolving issues, ensuring high service standards, and building customer trust. Strong communication, problem-solving, and organizational skills are essential.

Requirements

• Respond to customer inquiries via phone, email, or in-person.
• Maintain product and service knowledge.
• Coordinate with internal teams for order processing and issue resolution.
• Monitor customer satisfaction and follow up on issues.
• Handle customer complaints professionally and identify root causes.
• Maintain accurate customer records using CRM systems.
• Prepare service performance reports.
• Support initiatives to enhance customer engagement.