Customer Care Representative

We are seeking a Customer Care Representative to join our team at Zeiders Enterprises, Inc. The ideal candidate will have a strong passion for providing top-quality service and a commitment to quality service. The Wounded Warrior Call Center Representative will be the first contact for inbound calls and provide information and guidance towards applicable resources, benefits, and entitlements to assist Wounded Warriors with their individual needs.

Requirements

• Answer all incoming calls and conduct scheduled outreach calls to the supported population.
• Provide text messaging, social media support, e-mail communication, and overall monitoring and response to comments and inquiries.
• Conduct interviews and assessments of support requirements with Marines and/or family members.
• Provide information and guidance toward applicable resources, benefits, and entitlements based on assessment of individual needs.
• Serve as a liaison between the Marine and the entity providing resource support to ensure positive contact is established and pertinent information is relayed

Benefits

• Comprehensive health insurance
• 401(k) plan
• Paid time off
• Vacation days
• Sick leave