Customer Service Representative

We seek individuals with strong passion for military and family support to provide front-line operational support to Veterans for the Veterans Experience Office's (VEO) Contact Center. The Customer Service Representative (CSR) assists Veterans by directing them to the proper resources to resolve questions, issues, and complaints.

Requirements

• Must be located within 50 miles of a Veterans Affairs Medical Center (VAMC) or a Veterans Benefits Administration (VBA) Regional Office
• High school diploma or GED
• At least six (6) months of customer service experience in a professional office-based environment
• Excellent written and oral communication skills
• Ability to work under pressure and handle stressful situations
• Strong technology skills, as well as ability to navigate multiple computer systems simultaneously
• Strong data entry/typing skills with a high degree of accuracy
• Ability to hardwire to high-speed internet (i.e., min 25 Mbps download and 10 Mbps upload, both without any delay) for technical setup
• Must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction

Benefits

• Paid time off
• Health insurance
• Retirement plan
• Tuition reimbursement