Customer Service Representative

Customer Service Representative position at Zeiders Enterprises, Inc. providing front-line operational support to Veterans for the Veterans Experience Office's Contact Center. The CSR assists Veterans by directing them to the proper resources to resolve questions, issues, and complaints.

Requirements

• Must be located within 50 miles of a Veterans Affairs Medical Center (VAMC) or a Veterans Benefits Administration (VBA) Regional Office
• High school diploma or GED
• At least six (6) months of customer service experience in a professional office-based environment
• Excellent written and oral communication skills
• Ability to work under pressure and handle stressful situations
• Strong technology skills, as well as ability to navigate multiple computer systems simultaneously
• Strong data entry/typing skills with a high degree of accuracy
• Ability to hardwire to high-speed internet (i.e., min 25 Mbps download and 10 Mbps upload, both without any delay)
• Must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction

Benefits

• Comprehensive benefits package
• Opportunity to work in a dynamic and rewarding environment
• Professional growth and development opportunities