Customer Service Representative

Customer Service Representative providing front-line operational support to Veterans for the Veterans Experience Office's (VEO) Contact Center, assisting with questions, issues, and complaints, and providing comprehensive, empathetic and immediate support and assistance to Veterans.

Requirements

• Must be located within 50 miles of a Veterans Affairs Medical Center (VAMC) or a Veterans Benefits Administration (VBA) Regional Office.
• High school diploma or GED.
• At least six (6) months of customer service experience in a professional office-based environment (virtual or in-person).
• Excellent written and oral communication skills.
• Ability to work under pressure and handle stressful situations.
• Strong technology skills, as well as ability to navigate multiple computer systems simultaneously.
• Strong data entry/typing skills with a high degree of accuracy.
• Ability to hardwire to high-speed internet (i.e., min 25 Mbps download and 10 Mbps upload, both without any delay) for technical setup.
• Must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction.

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance