AI Success Strategist, Customer Success
ZendeskLisbon, Portugal
Posted February 25, 2026
Full Time
About the Company
Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
Job Description
AI Success Strategist, Customer Success - Job Description, Job Title: AI Success Strategist, Customer Success, Location: Lisbon, Portugal, Job Type: Full Time, Location Type: Hybrid, Job Description: This role is responsible for owning end-to-end delivery of customers' AI roadmaps, translating product capabilities into clear business strategies, defining a long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion.
Requirements
- Project & Program Management
- Product and Technical Knowledge
- Business & Strategic Acumen
- Consultation & Communication
- Analytical & Outcome-Focused
- Forward-Thinking & Pragmatic
- Responsible AI & Compliance
Benefits
- hybrid work schedule
- travel opportunities
- chance to work with innovative AI technology