AI Success Strategist, Customer Success
ZendeskSão Paulo, Brazil
Posted March 27, 2026
Full Time
About the Company
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h
Job Description
The AI Success Strategist, Customer Success role at Zendesk involves leading the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers. This includes full ownership of AI roadmap delivery, design authority, long-term AI vision and business strategy, and internal and external stakeholder alignment. The role requires strategic skills, expertise, and experience in customer success, AI, and software adoption.
Requirements
- Project & Program Management
- Product and Technical Knowledge
- Business & Strategic Acumen
- Consultation & Communication
- Analytical & Outcome-Focused
- Forward-Thinking & Pragmatic
Benefits
- Health Insurance
- Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
- Paid Holidays