Customer Success Manager
ZifoSan Francisco, California, United States
Posted February 2, 2026
Full Time
About the Company
Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations.
Job Description
We are seeking a Customer Success Manager to join our commercial team in the South San Francisco region. This position will be responsible for conducting account mining activities with Enterprise Pharmaceutical/Biotech/Life science companies.
Requirements
- 2+ years of Customer Success Management / Account Management experience at a Software Services company/Product company or 3+ years of consulting experience for Life Sciences
- Strong project management abilities, written and verbal communication skills, and presentation capabilities
- Detail oriented and ability to do multi-tasking at various levels; Self-starter and ability to prioritize critical tasks daily
- High attention to detail organization skills and a team player
- Must be willing to juggle many things at once and prioritize effectively
- Must be an Influential person, build and nurture rapport with customers, drive them towards desired actions, and challenge them when appropriate
Benefits
- Accrued vacation
- Medical
- Dental
- Vision
- 401k with company matching
- Life insurance
- Flexible spending accounts
