Customer Success Manager

We're looking for a Customer Success Manager to manage our rapidly growing customer base across all industries for commercial customers. The role is ideal for you if you enjoy building, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more.

Requirements

• 5+ years of relevant work experience working in customer-facing customer success, account management, or strategic consulting organization.
• Excellent interpersonal skills and ability to establish quick rapport and trust with customers.
• Strong project management skills to manage a dynamic customer portfolio.
• Creative problem solver while being attentive to details.
• Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.).
• Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality).

Benefits

• Full health, vision & dental coverage
• Catered lunches & dinners for SF employees
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• 401k plan