Customer Success Manager

We're reimagining how modern businesses function in the age of AI. Our company, Zip, has created a new category and developed the leading solution in the $50B+ TAM space. We're looking for a Customer Success Manager to manage our rapidly growing customer base across all industries for commercial customers.

Requirements

• Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
• Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
• Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
• Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
• Manage customer health based on data-driven adoption metrics.
• Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
• Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
• Partner with Sales to manage renewals to achieve target NRR.
• Continuously improve Customer Success assets and processes.

Benefits

• Start-up equity
• Health, vision & dental coverage
• Team building events
• Flexible PTO
• Apple equipment plus home office budget