Customer Success Manager

Zip is a procurement platform that provides a simple, consumer-grade user experience. The company is looking for a Customer Success Manager to manage its rapidly growing enterprise customer base across all industries.

Requirements

• 5+ years of relevant work experience in customer-facing customer success, technical account management, or strategic consulting organization.
• Procurement experience and familiarity with procurement technologies such as ERP, HRIS, CLM, GRC, JIRA, ServiceNow workflow management tools.
• Excellent interpersonal skills and ability to establish quick rapport and trust with customers.
• Strong project management skills to manage a dynamic customer portfolio.
• Creative problem solver while being attentive to details.
• Business process-oriented and ability to think about workflow efficiency.
• Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed.

Benefits

• Start-up equity
• Health, vision & dental coverage
• Flexible PTO
• Apple equipment plus home office budget