Customer Success Manager - UK or Germany
ZilliantUnited Kingdom • Germany
Posted April 3, 2026
Full Time
About the Company
Zilliant is committed to creating a culture of respect, belonging, and inclusivity. We are dedicated to revealing relevant opportunities to elevate equity, promote diversity, and lead with purpose.
Job Description
At Zilliant, we're on a mission to eliminate Pricing Anxiety—turning pricing from a chaotic, stressful process into a powerful driver of business growth. We're looking for a dynamic Customer Success Manager to join our dedicated Customer Success team.
Requirements
- 3-5+ years of experience in customer success or account management, specifically managing and renewing enterprise-level accounts.
- Strong relationship-building skills, including experience engaging with C-level executives.
- A consultative approach with the ability to diagnose issues, uncover root causes, and provide strategic solutions.
- Experience supporting multiple SaaS products within an account.
- Excellent communication skills and a proactive approach to customer engagement.
- Background in B2B manufacturing and distribution is a plus.
- Experience with SAP ERP platforms or Salesforce Revenue Cloud is a plus
Benefits
- Generous Paid Time Off (PTO) policy to ensure a solid work/life balance
- Monthly Zilliant Zen Days to rest and recharge
- Comprehensive parental leave to provide time to bond with new family members
- Volunteer Time Off (VTO) policy to give back and contribute to your local community
- Remote or Hybrid work schedule, depending on team and personal preferences
