Senior Customer Success Manager

We are looking for a Senior Customer Success Manager to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders to advise customers on how to transform the way they manage B2B purchasing across their business.

Requirements

• 8+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization
• Procurement experience and familiarity with procurement technologies
• Excellent interpersonal skills and ability to establish quick rapport and trust with customers
• Strong project management skills to manage a dynamic customer portfolio
• Creative problem solver while being attentive to details
• Business process-oriented and ability to think about workflow efficiency

Benefits

• Health, vision & dental coverage
• Flexible PTO
• 401k plan