Senior Customer Success Manager

Join Zip, a world-class team developing cutting-edge technology, to manage enterprise customer base across all industries as a Senior Customer Success Manager.

Requirements

• 8+ years of relevant work experience in customer-facing customer success, technical account management or strategic consulting organization
• Procurement experience and familiarity with procurement technologies
• Excellent interpersonal skills and ability to establish quick rapport and trust with customers
• Strong project management skills to manage a dynamic customer portfolio
• Creative problem solver with attention to details
• Business process-oriented and ability to think about workflow efficiency
• Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed

Benefits

• Start-up equity
• Full health, vision & dental coverage
• Catered lunches & dinners for SF employees
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan