Senior Technical Support Engineer
ZipSan Francisco, California, United States
Posted March 11, 2026
90000 - 120000 USD
Full Time
About the Company
Zip is a procurement platform that provides a simple, consumer-grade user experience for modern businesses.
Job Description
Zip is a procurement platform that provides a simple, consumer-grade user experience for modern businesses. We're looking for a Senior Technical Support Engineer to join our Customer Team, providing expert-level technical knowledge and serving as an essential conduit between Engineering and the wider customer team.
Requirements
- 5-6 years in a customer-facing role, with at least two of them working as an escalation point
- Experience working cross-functionally with engineering teams
- Excellent verbal and written communication skills
- Demonstrated ability to learn complex technologies and software quickly
- Ability to prioritize and accomplish multiple tasks
- Willingness to get your hands dirty at an early-stage company
Benefits
- Full health, vision & dental coverage
- Flexible PTO
- Apple equipment plus home office budget
- Team building events & happy hours
