Customer Experience Team Leader

Zip Water is seeking a dynamic Customer Success Team Leader to oversee the daily operations of our Aftersales Team, while supporting the wider Customer Success department. As a Team Leader, you will lead the team of advisors providing feedback, support and maintain high standards of customer service taking into account the needs of both internal and external customers.

Requirements

• Drive a culture of accountability, empathy, and continuous improvement
• Lead, coach, and develop a team to meet performance targets and adhere to standards
• Proven track record in leading high performance Customer Experience teams

Benefits

• 25 days annual leave + bank holidays
• Company Sick Pay
• Free onsite parking
• Cycle to Work scheme available
• A market leading company pension
• Holiday purchase scheme
• Life assurance
• Employee rewards and discounts through Perks at Work
• Option to join Health Care Cash Plan
• 24/7 365-day access to Employee Assistance Programme
• Well-being programs – including discounted gym membership