Technical Helpdesk Specialist
ZOLL Medical CorporationEngland, United Kingdom
Posted March 11, 2026
Full Time
About the Company
ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.
Job Description
Technical Support Helpdesk Representative delivering support for medical device products through phone and email, addressing customer inquiries, and coordinating with other teams to ensure customer satisfaction.
Requirements
- 2 year degree/certificate in electronics/biomedical or equivalent experience
- Minimum of 2 years prior technical support experience working directly with customers or equivalent experience
- Fluent English language skills (verbal and written)
- Excellent communication and interpersonal skills
- High attention to detail
- Strong troubleshooting and problem solving skills
- High self-confidence and self-management skills
- Customer-oriented
- Team player with a positive attitude
- Practical experience with Microsoft Office products
